Software Troubleshooting

Service Description:

The IT Service Desk will assist with software issues, from installation issues to software crashing during use. Software packages must be university-owned and supported, or approved through the IT Service Desk. In order to assist, software must be installed on university-owned machines. Standard operation and usage of software (creation of Excel spreadsheets, Word templates, Acrobat Forms) are the responsibility of the user or department.

Eligibility:

All CFAES units.

What is Included:

Diagnosis, troubleshooting, consultation with vendor or university entity upon issues with software installation or crashing.

Cost:

None

How To Get It:

Submit a request to the IT Service Desk