IT Service Desk
Call 614-514-4848 (IT4U)
For immediate assistance in the classroom, select option 1 from the menu.
For phone, email, and self-service requests, support is available 24 hours per day, 7 days per week.
Break/fix issues with CFAES websites should be submitted to the IT Service Desk.
How to Submit a Ticket
If you are having IT issues and need assistance, you can click the large red “Need some help?” button that appears on the dashboard after you have logged in. You will see various categories to select from to report your issue. If your issue does not fall under one of those categories, just select “Other” and provide details about your request. You can also select “Get Help” from the menu on the left side of the screen and select to submit a ticket. A list of categories will appear to select from, including CFAES specific items.
For more information view the brief training module in BuckeyeLearn: Submitting a Ticket
How to Order Services
If you need to order a service, click the Order Services button in the menu on the left side. You can select from a wide range of service options. Common requests like event support, loaner devices, file share, and print share appear under the Client Computer Services menu.
Click the following link to view a brief training module on how to order services: Ordering Services
Walk-in Service & Support
Kottman 260, Ag Admin 240
Research Services 131