IT Service Desk

IT Service Desk

Get Help

Immediate Assistance

Call 614-514-4848 (IT4U)
For immediate assistance in the classroom, select option 1 from the menu.

Online Support

Visit Self Service to submit a ticket or order a service, or email us at itservicedesk@osu.edu

For phone, email, and self-service requests, support is available 24 hours per day, 7 days per week.
Break/fix issues with CFAES websites should be submitted to the IT Service Desk.

How to Submit a Ticket

If you are having IT issues and need assistance, you can click the large red “Need some help?” button that appears on the dashboard after you have logged in. You will see various categories to select from to report your issue. If your issue does not fall under one of those categories, just select “Other” and provide details about your request. You can also select “Get Help” from the menu on the left side of the screen and select to submit a ticket. A list of categories will appear to select from, including CFAES specific items.

For more information view the brief training module in BuckeyeLearn: Submitting a Ticket

How to Order Services

If you need to order a service, click the Order Services button in the menu on the left side. You can select from a wide range of service options. Common requests like event support, loaner devices, file share, and print share appear under the Client Computer Services menu.

Click the following link to view a brief training module on how to order services: Ordering Services

Walk-in Service & Support

Columbus Campus:
Kottman 260, Ag Admin 240

Wooster Campus:
Research Services 131