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SUBMIT A WORK REQUEST

 

Through incorporation of advanced technologies, Information Technology Services (IT Services) is improving  targeted research, outreach, and instructional efforts throughout the College of Food, Agricultural, and Environmental Sciences by providing:

Client Services - delivering and supporting information systems and services for our clients in a consistent and understandable manner.
System Administration - successfullly implementing and managing information systems and services and leveraging opportunities via college-wide collaboration.
Research Systems - facilitating and sustaining information systems and services in support of the research goals of the college.
Infrastructure Operations - building, sustaining, and evolving the college information technology infrastructure.

CFAES IT Services staff is located on both the Columbus and Wooster campuses.  A list of all staff can be found under Contact Us or by viewing our organizational chart.

 

Updates in Process

Purchasing IT-related Items

As part of the agreement with OCIO, existing computers will be refreshed every four years. This refresh program will kick off in a few months. In the meantime, the purchasing of new computers is for individuals who have devices that are unusable to effectively do their job or for new employees.

There is a new standard process for purchasing computers and other technology equipment for all CFAES departments and units. This includes equipment purchased with grant funds.

If you need to purchase computers or other IT-related items, please contact the IT Service Desk. You can contact it through the following methods:

    Submit a Work Request through https://cfaesits.osu.edu (link is external)

  • When using this option for ordering IT-related items, please select "IT General/Other" from the dropdown menu.

    E-mail CFAES-HelpDesk@osu.edu

    Call 614-514-IT4U (4848)

You should NOT submit an eRequest or purchase the equipment directly. The IT Service Desk team will work with you to determine specific requirements and find the best option. Based on the joint determination, the IT team will initiate the purchasing transaction.

Please note that some items are NOT covered by the refresh program. Examples include iPads, software, and some services. The IT Service Desk will work with you to order these items. They will be paid for by your department/unit and billed to your chart fields.

 

Purchasing IT - Related Items FAQ